Shipping Policy

SHIPPING POLICY

This Shipping Policy describes how ModernDwell (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read this policy carefully before placing an order through our website.

Order Processing

All orders are processed within [1–5 business days] after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. If your order experiences a significant delay, we will contact you using the email address provided at checkout.

Because we work with multiple suppliers and fulfillment partners, items from the same order may occasionally ship separately.

Shipping Times

Domestic Shipping United States

Estimated delivery time: [7–15 business days]

International Shipping

Estimated delivery time: [10–20 business days]

Please note that shipping times are estimates only and are not guaranteed. Delivery times may vary depending on:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Local postal service operations
  • High seasonal demand

Free Shipping

We offer free standard shipping on eligible orders.

Any shipping promotions or free shipping offers will be clearly displayed on our website at checkout.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.

Additional charges such as customs duties, import taxes, or international processing fees are the responsibility of the customer.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking information.

Please allow [2–5 business days] for tracking updates to appear after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and billing information at checkout.

ModernDwell is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Lost, Delayed, or Damaged Packages

Once a package has been handed to the shipping carrier, certain delivery delays may be outside of our control. However, we will do our best to assist customers with lost, delayed, or damaged shipments whenever possible.

If your package arrives damaged or if you experience delivery issues, please contact us at:

supportmoderndwell@gmail.com

Shipping Restrictions

We may be unable to ship to certain countries, regions, or territories depending on carrier limitations or local laws.

Certain products may also have shipping restrictions depending on the destination country.

Contact Information

If you have any questions regarding this Shipping Policy or your order, please contact us at:

ModernDwell
Email: supportmoderndwell@gmail.com

Customer support is available via email Monday–Friday.